Frequently Asked Questions

Create a free account at ibqmi.org. Once registered, log in and go to any certification page. Click “Enroll”, complete payment (PayPal or card), and your enrollment activates immediately. Official training material is included and ready to download. You then have 180 days to study and pass the exam.

Log in at ibqmi.org, then navigate to My Account → For Students → Get Started. Your dashboard shows your active enrollments, study materials, exam access, and certificate downloads.

Visit ibqmi.org/login and click “Forgot username or password”. Enter your registered email address and follow the instructions sent to your inbox. If you no longer have access to that email address, contact our support team directly.

Your username is your registered email address. Visit ibqmi.org/login and use the “Forgot username or password” link — enter your email and we will send your username to your inbox. If you are still locked out, contact our support team with your full name and the email address you registered with.

It depends on your professional background and goals. Browse all IBQMI® certifications to find the right fit. If you are new to quality management or agile practices, start with a foundational certification such as IBQMI Approved Kanban Professional®. If you are an experienced manager or consultant, consider advanced frameworks like IBQMI Lean Enterprise Architect®. Not sure? Contact our team — we are happy to guide you.

All IBQMI® certifications are self-paced. Most students complete within a few days to a few weeks of study. There are no fixed exam dates — you take the final exam when you feel ready, within your 180-day enrollment window. See all certifications.

Your certificate includes: your full name as a qualified expert, the protected professional title (yours for life), a unique 32-digit alphanumeric serial number, the IBQMI® certification badge, and an entry in our public competence center. Unlimited digital downloads are available from your dashboard.

No. IBQMI® certifications are valid for life and require no renewals or additional payments. You are entitled to use the protected professional title permanently. We believe certification renewal is an unnecessary cost — real expertise comes from continued practice, not periodic fees.

Congratulations! After passing, your certificate is generated instantly. Download it from your dashboard under My Certificates. You can add your new credential to LinkedIn as a certification entry and use your digital badge on email signatures, CVs, and social profiles. You may also validate your certificate publicly and claim PDU credits at ccrs.pmi.org.

Certificates are generated instantly after passing and are available in your student dashboard — they are not sent by email. Log in, then go to My Account → For Students → My Certificates. If the certificate is not listed there, contact our support team with your registered email and the certification name.

Log in and navigate to My Account → For Students → My Certificates. Click the download button next to your certification. The certificate is a high-quality PDF. You can download it an unlimited number of times. If you have trouble accessing your account, contact our support team.

If you’re within your 180-day enrollment, download it again from your dashboard. If your enrollment has expired, visit our certificate verification page and enter your 32-digit serial number to download it. If you don’t have your serial number, contact our support team — we’ll verify your identity and send the certificate to your registered email.

Use our public certificate verification tool. Enter the 32-digit serial number printed on the certificate. You will see the holder’s name, the certification title, and the issue date. Verification is free and available to anyone.

IBQMI® maintains a public competence center listing certified professionals. You can view our global reach and student portfolio. For specific verification of an individual, use our certificate verification tool with the serial number from their certificate.

On LinkedIn, add a certification entry: Certification name (e.g. “IBQMI Lean Enterprise Architect®”), Certification authority: “International Business and Quality Management Institute LLC”, License number: your serial number (optional). Check “This certification does not expire” and use your exam date as the issue date.

Yes. IBQMI® certifications are eligible for PDU credits. Go to ccrs.pmi.org → Report PDUs → Courses or Training. Type “IBQMI” in the provider field (do not select from the dropdown). Enter your certification name as the activity. Complete the remaining fields and submit. You may also claim up to 15 SEUs at Scrum Alliance.

No. IBQMI® holds the trademark rights for all its professional certifications and is the only institution worldwide authorized to certify you and grant rights to these professional titles. No other organization can issue an equivalent credential.

Yes. The IBQMI® name, logo, and all professional title marks are registered trademarks. Certified professionals are authorized to use their specific professional title and certification badge as awarded. Unauthorized use of the IBQMI® name or marks for commercial purposes is not permitted. For questions about permitted use, contact our team.

After passing, you receive a digital badge you can use on LinkedIn, email signatures, CVs, and social profiles. Badges are downloadable from your dashboard and serve as a public symbol of your achievement and professional commitment.

The final exam is open book — you may use notes and training material during the assessment. Questions are multiple-choice (one or more correct answers) and true/false. All questions carry equal weight. Wrong answers are not penalized. You can review unanswered questions before submitting. After submission, you see your overall score immediately.

Immediately after submitting. Your score is shown right away. If you pass, your certificate is generated instantly and ready to download from your dashboard. You will not be able to review individual question answers after submission — this policy protects the integrity of our question bank.

No. To protect the integrity of our question bank, individual question answers are not disclosed after submission. You will see your overall score and pass/fail status immediately. If you did not pass, we recommend reviewing your training material thoroughly before attempting again. For questions about your result, contact our support team.

Extra time is not offered, but the open-book format is specifically designed to support non-native English speakers. You may refer to your training materials and notes throughout the exam. We recommend becoming familiar with key terminology before sitting the exam. If you need assistance, contact our support team.

All IBQMI® examinations are conducted in English. If English is not your first language, we recommend spending additional preparation time with the training material. The open-book format is designed to reward applied understanding over memorization.

There are no official practice exams. However, the training material provided with each enrollment includes comprehensive coverage of all exam topics. Since the exam is open book, thorough familiarity with the material is the best preparation. If you want structured guidance, consider attending a course with an IBQMI® Accredited Training Partner.

This depends on the certification. Some certifications include two exam attempts. Others include one attempt — additional attempts must be purchased. Check your specific certification page for details. You can re-enroll and retake as many times as you wish.

Our system autosaves each answer individually. If your connection drops without you clicking “Finish”, your session is paused and the timer stops. When you reconnect, you can resume exactly where you left off with all previous answers saved. Contact support if you still have access issues.

Yes — enable pop-ups for ibqmi.org in your browser before starting the exam. In Chrome: Settings → Privacy → Content Settings → Pop-ups → Add ibqmi.org. In Firefox: Options → Content → Exceptions → Add ibqmi.org. Without this, the exam window may not open correctly.

We accept PayPal and all major international debit and credit cards in 135+ currencies. 3D Secure is supported. We do not store credit card details on our servers after a transaction is completed. Browse certifications and pricing.

A receipt is sent automatically after payment. Depending on your payment method, you’ll receive confirmation from PayPal or your card gateway. We also send a formal receipt/invoice in accordance with fiscal requirements for your country. Contact us if you need a specific invoice format.

No. Every IBQMI® enrollment is a one-time payment. There are no recurring charges, renewal fees, or subscriptions. Your certification is valid for life after you pass.

Refunds are available within 30 days of purchase, provided you have not downloaded the official training material. If you have downloaded the material, a partial refund may be offered (excluding the cost of the material, as it is a copyright-protected digital product). After 30 days, no refunds can be processed. To request a refund, contact our support team.

Payments fail for three common reasons: (1) the card issuer’s fraud systems declined the transaction — ensure your CVC and billing address are correct; (2) incorrect card details (wrong number, expiry date, or CVC); (3) our fraud prevention blocked it as high-risk. In all cases, try re-entering your details or using a different payment method. Contact support if the issue persists.

Most IBQMI® certifications have no mandatory prerequisites. IBQMI Approved Kanban Professional® is suitable for those with basic agile awareness. IBQMI Certified Kanban Coach® suits experienced coaches or agile managers. No classroom attendance is required for any certification. Browse all certifications.

No. None of the IBQMI® certifications require attendance at classroom training. All study materials are included in the enrollment fee and available online. If you want additional preparation, IBQMI® Accredited Training Partners (ATP®s) offer classroom training worldwide — but it is optional.

No. All training materials are included in the enrollment fee. Some certifications may recommend supplementary reading for deeper understanding, but it is never a requirement. Everything needed to pass the exam is provided.

Read the official training material thoroughly. Practical work experience is highly valued — professionals with real-world practice consistently perform better. If you want structured preparation, attend training with an IBQMI® Accredited Training Partner (ATP®) in your region. The exam is open book, so familiarity with the material is more important than memorization.